Services

As Geely is present in many developed markets around the world, the company has already established a world class Sales & Service infrastructure. These initiatives focus on enhancing customer satisfaction, applying key thinking to customer service activities, caring for customers and creating innovative ways to serve, so that Geely customers can truly enjoy high-quality after sales service at all levels.

Improving the Service Experience

In 2007, Geely shifted from a passive to a proactive customer service system, so as to create the brand instead of just maintaining it.

Geely initiated six types of service practice; Care at Home, Care on the Road, Four Seasons Care, Care Classroom, Care Center and Care Club. These initiatives focus on enhancing customer satisfaction and creating innovative ways to serve customers, so that they can be touched by our expertise and truly enjoy high-quality after service.

Geely initiated six types of service practice

Care at Home
Care on the Road
Four Seasons Care
Care Classroom
Care Center
Care Club

These initiatives focus on enhancing customer satisfaction and creating innovative ways to serve customers, so that they can be touched by our expertise and truly enjoy high-quality after service.